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0;border:0;border-radius:12px;flex-shrink:0;place-items:center;padding:0;text-decoration:none;display:inline-grid;position:relative}.boton-icono:hover{background:var(--tarjeta-2);filter:none}.boton-icono svg{width:22px;height:22px}.insignia{background:var(--acento);color:#fff;border-radius:99px;place-items:center;min-width:16px;height:16px;font-size:10px;display:grid;position:absolute;top:4px;right:4px}.chats-app{grid-template-columns:340px minmax(0,1fr);height:100vh;display:grid}.lista-chats{background:var(--tarjeta);border-right:1px solid var(--borde);flex-direction:column;min-height:0;display:flex}.lista-chats-cab{gap:12px;padding:18px 14px 10px;display:grid}.lista-chats-busqueda{align-items:center;gap:6px;display:flex}.lista-chats-busqueda .boton-icono.filtro{background:var(--tarjeta-2)}.lista-chats-busqueda .boton-icono.activo{color:var(--acento-fuerte);background:var(--acento-suave)}.lista-chats .caja-busqueda input{background:var(--tarjeta-2);border-color:#0000;border-radius:12px}.lista-chats-filtros{grid-template-columns:1fr 1fr;gap:6px;display:grid}.lista-chats-filtros select{width:100%;font-size:14px}.lista-chats-items{flex:1;align-content:start;gap:2px;margin:0;padding:4px 8px 12px;list-style:none;display:grid;overflow-y:auto}.lista-chats-items .vacio{text-align:center;padding:24px 12px;font-size:14px}.item-chat{border-radius:14px;align-items:center;gap:12px;min-height:64px;padding:10px;text-decoration:none;display:flex}.item-chat:hover{background:var(--tarjeta-2)}.item-chat .avatar{width:46px;height:46px;font-size:15px}.item-chat-cuerpo{flex:1;gap:3px;min-width:0;display:grid}.item-chat-linea{justify-content:space-between;align-items:center;gap:8px;min-width:0;display:flex}.item-chat-linea strong{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.item-chat-linea time{color:var(--suave);flex-shrink:0;font-size:12px}.item-chat-preview{color:var(--suave);text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-size:13px;overflow:hidden}.item-chat-chips{flex-shrink:0;gap:4px;display:flex}.item-chat-chips .embudo{padding:1px 7px;font-size:11px}.item-chat-chips .embudo:before{display:none}.chats-columna{min-width:0;height:100vh;min-height:0}.chat-vacio{text-align:center;place-content:center;justify-items:center;gap:10px;height:100%;padding:24px;display:grid}.chat-vacio .baldosa{border-radius:18px;width:64px;height:64px}.chat-vacio .baldosa svg{width:32px;height:32px}.chat-vista{grid-template-columns:minmax(0,1fr) 360px;height:100%;min-height:0;display:grid}.chat-hilo{background:var(--chat-fondo);flex-direction:column;min-width:0;height:100%;min-height:0;display:flex}.chat-cabecera{background:var(--tarjeta);border-bottom:1px solid var(--borde);z-index:20;align-items:center;gap:10px;min-height:68px;padding:10px 16px;display:flex;position:relative}.chat-cabecera .avatar{width:44px;height:44px}.chat-titulo{flex:1;min-width:0}.chat-titulo h1{text-overflow:ellipsis;white-space:nowrap;letter-spacing:0;font-size:16px;font-weight:700;overflow:hidden}.chat-titulo .meta{font-size:12px}.selector-embudo{position:relative}.selector-embudo summary{cursor:pointer;gap:4px;min-height:36px;padding:7px 10px 7px 12px;font-size:13px;list-style:none}.selector-embudo summary::-webkit-details-marker{display:none}.selector-embudo summary:before{display:none}.selector-embudo summary svg{width:16px;height:16px}.selector-embudo-menu{z-index:60;background:var(--tarjeta);border:1px solid var(--borde);min-width:210px;box-shadow:var(--sombra-alta);border-radius:14px;gap:2px;padding:6px;display:grid;position:absolute;top:calc(100% + 6px);right:0}.selector-embudo-menu button{color:var(--texto);text-align:left;background:0 0;border-radius:9px;align-items:center;gap:10px;min-height:40px;padding:6px 10px;font-weight:500;display:flex}.selector-embudo-menu button:hover:not(:disabled){background:var(--tarjeta-2);filter:none}.selector-embudo-menu button.actual{background:var(--acento-suave);font-weight:700}.hilo-scroll{overscroll-behavior:contain;flex:1;min-height:0;padding:18px 24px 8px;overflow-y:auto}.hilo-scroll>.motivo{background:var(--manual-suave);text-align:center;border-radius:10px;max-width:640px;margin:0 auto 8px;padding:6px 12px}.hilo{align-content:start;gap:6px;margin:0 0 8px;padding:0;list-style:none;display:grid}.chat-hilo .hilo{max-width:860px;margin-left:auto;margin-right:auto}.hilo .dia{color:var(--suave);justify-self:center;margin:10px 0 6px;font-size:12px}.hilo .dia span{background:var(--tarjeta-2);border-radius:999px;padding:4px 12px;font-weight:600}.burbuja{background:var(--burbuja-entrante);max-width:min(76%,580px);color:var(--texto);border-radius:6px 18px 18px;justify-self:start;min-width:0;padding:8px 12px 6px}.burbuja p{white-space:pre-wrap;overflow-wrap:anywhere;margin:1px 0}.burbuja.saliente{background:var(--burbuja-ia);color:#fff;box-shadow:0 2px 8px color-mix(in srgb, var(--burbuja-ia) 25%, transparent);border-radius:18px 6px 18px 18px;justify-self:end}.burbuja.saliente.humano{background:var(--burbuja-equipo)}.burbuja.sistema{background:var(--tarjeta-2);color:var(--suave);box-shadow:none;border-radius:10px;justify-self:center;font-size:13px}.burbuja time{text-align:right;color:var(--suave);margin-top:2px;font-size:11px;display:block}.burbuja.saliente time{color:#ffffffbf}.autor{letter-spacing:.04em;text-transform:uppercase;color:var(--suave);font-size:10px;font-weight:700;display:inline-block}.burbuja.saliente .autor{color:#fff;background:#fff3;border-radius:999px;margin-bottom:3px;padding:1px 7px}.burbuja.pensando{color:var(--suave);background:var(--tarjeta-2);box-shadow:none;font-style:italic}.media-audio{width:260px;max-width:100%;height:40px;margin:4px 0;display:block}.media-foto{margin:4px -6px;display:block}.media-foto img{object-fit:cover;border-radius:12px;max-width:100%;max-height:360px;display:block}.transcripcion{opacity:.85;font-size:14px;font-style:italic}.transcripcion span{text-transform:uppercase;letter-spacing:.05em;font-size:10px;font-style:normal;font-weight:700;display:block}.media-nota{opacity:.8;font-size:14px;font-style:italic}.responder{background:var(--fondo);gap:8px;padding:8px 0 16px;display:grid;position:sticky;bottom:0}.chat-hilo .responder{background:var(--chat-fondo);padding:10px 20px 16px;display:block;position:static}.compositor{background:var(--tarjeta);border:1px solid var(--borde-fuerte);max-width:860px;box-shadow:var(--sombra);border-radius:26px;align-items:flex-end;gap:6px;margin:0 auto;padding:4px 4px 4px 18px;display:flex}.compositor textarea{field-sizing:content;resize:none;background:0 0;border:0;border-radius:0;flex:1;min-height:44px;max-height:40vh;padding:10px 0}.compositor textarea:focus-visible{outline:none}.boton-enviar{border-radius:50%;flex-shrink:0;place-items:center;width:44px;height:44px;min-height:44px;padding:0;display:inline-grid}.responder-cerrado{text-align:center;padding:12px 16px calc(14px + var(--seguro-abajo));background:var(--tarjeta-2);border-top:1px solid var(--borde);margin:0;font-size:13px}.chat-lateral{background:var(--panel-fondo);border-left:1px solid var(--borde);min-height:0;padding:0 14px 18px;overflow-y:auto}.lateral-titulo,.hoja-titulo{margin:0;padding:22px 4px 14px;font-size:15px;font-weight:700}.panel-analisis{gap:12px;display:grid}.panel-tarjeta{background:var(--tarjeta);border:1px solid var(--borde);box-shadow:var(--sombra);border-radius:14px;overflow:hidden}.panel-tarjeta summary{cursor:pointer;background:color-mix(in srgb, var(--acento) 6%, var(--tarjeta));min-height:46px;color:var(--texto);align-items:center;gap:8px;padding:12px 14px;font-size:14px;font-weight:650;list-style:none;display:flex}.panel-tarjeta summary::-webkit-details-marker{display:none}.panel-tarjeta summary>svg:first-child{color:var(--acento-fuerte);width:18px;height:18px}.panel-tarjeta summary .flecha{width:18px;height:18px;color:var(--suave);margin-left:auto;transition:transform .2s}.panel-tarjeta[open] summary .flecha{transform:rotate(180deg)}.panel-tarjeta-cuerpo{padding:12px 14px 14px}.cliente-cab{align-items:center;gap:10px;display:flex}.cliente-cab .avatar{width:46px;height:46px;font-size:15px}.cliente-cab strong{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-size:16px;overflow:hidden}.mini-tarjetas{grid-template-columns:1fr 1fr;gap:8px;margin-top:12px;display:grid}.mini-tarjetas>div{border:1px solid var(--borde);border-radius:12px;gap:2px;min-width:0;padding:8px 10px;display:grid}.mini-tarjetas span{color:var(--suave);font-size:11px}.mini-tarjetas strong{overflow-wrap:anywhere;font-size:13px;font-weight:600}.canal{overflow-wrap:anywhere;align-items:center;gap:6px;font-size:13px;font-weight:600;text-decoration:none;display:inline-flex}.canal-wa{color:#fff;background:#22c55e;border-radius:7px;flex-shrink:0;place-items:center;width:22px;height:22px;font-size:9px;font-weight:800;display:inline-grid}.marcar{flex-wrap:wrap;gap:6px;display:flex}.marcar button{background:var(--tarjeta);color:var(--texto);border:1px solid var(--borde-fuerte);border-radius:999px;min-height:36px;padding:5px 12px;font-size:13px;font-weight:500}.marcar button:hover:not(:disabled){border-color:var(--e,var(--acento));filter:none}.marcar button.actual{color:#fff;background:var(--e,var(--texto));border-color:var(--e,var(--texto));font-weight:700}.resumen{margin:0;font-size:14px;line-height:1.55}.nota-manual{color:var(--manual);margin:0;font-size:14px}.etiquetas-chips{flex-wrap:wrap;gap:6px;display:flex}.etiquetas-chips span{background:var(--acento-suave);color:var(--acento-fuerte);border-radius:8px;padding:2px 9px;font-size:12px;font-weight:600}.historial{gap:8px;margin:0;padding:0;list-style:none;display:grid}.historial li{grid-template-columns:auto auto minmax(0,1fr);align-items:center;gap:8px;font-size:12px;display:grid}.historial time{color:var(--suave);white-space:nowrap;font-variant-numeric:tabular-nums}.historial-texto{color:var(--suave);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.closer{gap:6px;padding:2px 2px 0;display:grid}.closer .meta{text-align:center}.ancho-completo{width:100%;min-height:44px}.menu-panel summary,.menu-movil summary{list-style:none}.menu-panel summary::-webkit-details-marker{display:none}.solo-movil{display:none!important}.solo-estrecho,.menu-panel{display:none}.enlace-corregir{color:inherit;opacity:.8;background:0 0;border:0;min-height:0;padding:2px 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